Summary of Qualifications
- More than fifteen years of experience in providing excellent customer service: determining needs, answering questions, and ensuring satisfaction for diverse populations.
- More than six years of management experience, as a front-line supervisor and at department and facility levels with scheduling, performance management and budgetary responsibilities.
- Committed to delivering innovative services, with experience in devising active and passive library programs, and background in the performing arts and participatory museum services.
- Technology Proficiencies Include: Microsoft Office, Sierra with Encore, eBooks and associated applications (e.g. Adobe Digital Editions, Libby), Online databases, WordPress, Social Media (e.g. Twitter, Instagram).
Librarian II, September 2015 to present
Oakland Public Library, California
- Supervision: Managed Golden Gate Branch (September to December 2016), Acting Branch Manager or Librarian in Charge at Main and Rockridge in Supervisor’s absence, Managed one staff member and volunteers at the Veteran’s Center/Community Kiosk (Main, 2017-present)
- Programming highlights: pop-up crafts by artists showing in gallery, puzzle table (Rockridge), Bicycle Career Day (81st), Immigration paperwork clinic (Main)
- Collection management: purchased, weeded and merchandised adult fiction for (Rockridge branch library), adult fiction and nonfiction (Golden Gate Branch library), 000s and 600s (Main).
- Outreach highlights: pulled the bike library for National Night Out 2015, worked at library booth at Pedalfest, Nerd Nite, and the Oakland Peace Center’s Resource Fair, Care Villages run by city and community groups
- Committees: eResources (2016-17), Adult Summer Reading (2016), Race and Equity (2017-present), Outreach (2017-present), Critical Response (2017-present).
Librarian II, July 2012 to September 2015
Mountain View Public Library, California
- Supervision: Managed three Technology Aides. Assigned special tasks, provided performance coaching, scheduled, and signed time cards.
- Programming highlights: ESL conversation club, Plant Exchange, Put Your Kitchen to Work (lecture and mixer for Cottage Food producers), Secrets of SVC Roller Girls, BikeFest, Library2Library Bike Tour, Night Bike Maker workshop.
- Collection management: purchase, weed and merchandise the 200s, 300s and 600s, promote circulation through innovative displays such as the Pope Shelf.
- Outreach highlights: represented library at outdoor street fair (2 years, 8 events) and conducted programs and talks for organizations such as the senior center.
- eResources/technology: Updated library website. Act as point person for patron issues with Overdrive. Chair e-Resource committee.
Librarian I (Pool), March 2012 to February 2013
San Jose Public Library, California
- Participated in large-scale weeding to ready stored collections for new branches.
- Worked at a single-point service desk, provided chat reference service.
Research Assistant, September 2010 to March 2012
San Jose State University Research Foundation, San Jose, California (Remote)
- Assisted on IMLS grant-funded project which looked at use of text message reference services.
- Assisted in conducting focus groups of teen patrons, Co-wrote three papers. Lead author on a book chapter about the history of collaborative virtual reference service.
Library Assistant, July 2010 to October 2011
California Academy of Sciences Naturalist Center, San Francisco, California
- In-person, phone, and email reference (including Natural History Specimen Identification).
- Presented programs (story time, specimen talks, and an information literacy program for staff and docents) to audiences of all ages, ranging in size from 5-30 people.
- Created bibliographies for story time handouts and teacher training workshops. Created and wrote blog weekly features such as “Who Pooped?” and “Ask a Naturalist.”
Regional Administrator, October 2000 to July 2010
Real Food Company, San Francisco, California
- As regional administrator (2007-2010), wrote policy and procedure documents, liaised with vendors such as benefits providers and worker’s compensation insurer, and maintained personnel files
- As store manager (2005-2007), managed 50+ employees in ten different service departments, oversaw budgets and purchasing, created a culture which valued excellent customer service and deep product knowledge, leading to 7% increase in annual sales.
Master of Library and Information Science, 2011
San Jose State University, San Jose, California
OCR Diploma in Circus Skills and Physical Theatre, 2000
Circomedia Centre for Circus & Physical Performance, Bristol, England
B.A in Drama with a Minor in Dance, 1999
University of Washington, Seattle, Washington
American Library Association, 2009 to present, 2013/2014 NMRT Membership, Promotion, Diversity and Recruitment Committee member, 2013-14, PLA-NMRT Liaison 2014-2015
Public Library Association, 2011 to present, 2014-2015 Membership Advisory Group
California Library Association, 2009 to present
Shifting Our Center: Diversity, Whiteness, and Librarianship. Breakout session, Los Angeles County Library Annual Training Day. Los Angeles, California, August 2016.
Lessons from Hiring Librarians. Keynote, 4th Annual Library and Information Science Graduate Student Association Conference: Spring Fling into Library Careers. Columbia, Missouri, April 2016.
20 Ideas for Using Bikes in (and out of) Your Library. Spark Talk, Public Library Association Conference, Denver, Colorado, April 2016.
What Does it Take? Building and Maintaining a Seed Lending Library. Webinar, Reference and User Services Association, American Library Association, Virtual, February 2016.
Weak, E. (2014). Simple Steps to Starting a Seed Library. Public Libraries Magazine, 53(4).
Weak, E. (2014). What Candidates Want: How to Practice Compassionate Hiring. Library Leadership & Management, 28(4).