Resume

Summary of Qualifications

  • More than fifteen years of experience in providing excellent customer service: determining needs, answering questions, and ensuring satisfaction for people of diverse backgrounds and abilities.
  • Experience with managing a collection, following a budget, marketing/merchandising, and purchasing to meet customer needs.
  • Commitment to delivering innovative programming and content, with experience in devising library programs and a background in the performing arts.
  • Technology Proficiencies Include: Microsoft Office, Sierra with Encore, eBooks and associated applications (e.g. Adobe Digital Editions, Overdrive), Electronic databases,WordPress, Social Tools/Media (e.g Twitter, Diigo).

Employment History

Librarian II, September 2015 to present
Oakland Public Library, California

  • Outreach: pulled the bike library for National Night Out 2016, worked at library booth at Pedalfest.
  • Committees: Race and Equity (2017-present), eResources (2016), Adult summer reading (2016).
  • Collection management: purchased, weeded and merchandised all adult fiction for the Rockridge branch library, all adult fiction and nonfiction for the Golden Gate Branch library. Currently purchasing 600s and 791-793 for Main library.

Librarian II, July 2012 to September 2015
Mountain View Public Library, California

  • Supervise three Technology Aides: assign special tasks, provide coaching on difficult customer service situations, schedule, and sign time cards.
  • Outreach: represented library at outdoor street fair and conducted programs and talks for organizations such as the Mountain View senior center and TASC.
  • Update website. Act as point person for patron’s issues with Overdrive. Chair e-Resource committee, which evaluates and promotes the library’s online resources.
  • Manage collections: purchase, weed and merchandise the 200s, 300s and 600s, promote circulation through innovative displays such as the Pope Shelf.
  • Engage community through programming and initiatives such as the Library Bike Stop (PLP grant), a Seed Library, eReader fairs, an ESL conversation club, and maker workshops.

Librarian I (Pool), March 2012 to February 2013
San Jose Public Library, California

  • Participated in large-scale weeding to ready stored collections for new branches.
  • Assisted customers from a single-point service desk, provided chat reference service.

Research Assistant, September 2010 to March 2012
San Jose State University Research Foundation, San Jose, California (Remote)

  • Assisted in IMLS-funded study of a collaborative text message reference service.
  • Located articles using online databases. Provided proofreading and editing. Co-wrote three papers.

Library Assistant, July 2010 to October 2011
California Academy of Sciences Naturalist Center, San Francisco, California

  • Provided in-person, phone, and email reference and reader’s advisory services.
  • Presented programs to audiences of all ages, ranging in size from 5-30 people.
  • Created bibliographies for story time handouts and teacher training workshops.

Regional Administrator, October 2000 to July 2010
Real Food Company, San Francisco, California

  • As regional administrator, wrote policy and procedure documents.
  • As store manager (2005-2007), developed staff’s customer service skills and product knowledge, leading to 7% increase in annual sales.
  • As cheese buyer (2001-2003), increased margin from 38 to 42%.

Other Relevant Work

Hiring Librarians, February 2012 to present
Blog: http://www.hiringlibrarians.com
Conceived and developed blog to present mostly anonymous, survey-based interviews with people who hire librarians, as well as profiles of web resources and programs (e.g. LSSC).

Peer Mentor, August 2010 to December 2010
San Jose State School of Library and Information Science, San Jose, California
Provided demonstrations, instruction and troubleshooting for 21 new graduate students in the course: Online Social Networking: Technology and Tools.

Library and Resource Building Coordinator, August 2009 to March 2010
Jewish Vocational Service, San Francisco, California (volunteer position)
Developed small collection and created wiki-based annotated listing, in order to meet academic and career development needs of youth (14-24) with disabilities.

Professional Memberships
American Library Association, 2009 to present, 2013/2014 NMRT Membership, Promotion, Diversity and Recruitment Committee member, 2013-14, PLA-NMRT Liaison 2014-2015
Public Library Association, 2011 to present, 2014-2015 Membership Advisory Group
California Library Association, 2009 to present
Bay Area Library and Information Network (BayNet), Listserv Administrator, 2012 to present

Selected Publications
Weak, E. (2014, September). The Mountain View Public Library’s Bike Stop. BayNet.
Weak, E. (2014). Simple Steps to Starting a Seed Library. Public Libraries Magazine, 53(4).
Weak, E. (2014). What Candidates Want: How to Practice Compassionate Hiring. Library Leadership & Management, 28(4).
Weak, E. & Luo, L. (2013). Collaborative virtual reference service: Lessons from the past decade. In A. Woodworth & D. Penniman (Eds.) Advances in Librarianship, v.37.
Luo, L. & Weak, E. (2011). Texting 4 Answers: What Questions Do People Ask? Reference & User Services Quarterly, 51(2).

Selected Presentations
Ride on! Bikes and Libraries. Panel Presentation with Mana Tominaga, Emily Weak, Dan Beringhele, Annabelle Blackman and Ednita Kelly. California Library Association Conference: Be the Change, Oakland, California, November 2014.
ESL Conversation Clubs. Panel presentation with Emily Weak, Hilda Lopez and Rachel Collier. The Future of Libraries 10.0: Libraries Fostering Communities, San Francisco, California, October 2014
On-Call in SF: How Bay Area Libraries Use On-Call Librarians. Emily Weak and Sarah Naumann. Library 2.012, virtual conference, September 2012.

Education
Master of Library and Information Science, 2011
San Jose State University, San Jose, California

OCR Diploma in Circus Skills and Physical Theatre, 2000
Circomedia Centre for Circus & Physical Performance, Bristol, England

B.A in Drama with a Minor in Dance, 1999
University of Washington, Seattle, Washington

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